September 16 | 12pm | Teams
Beyond the Ticket Queue: Strategic Leadership and Team Building
Stop reacting to your inbox and start building your career. When you enter the IT industry, it is easy to get buried in an endless pile of help desk tickets and flooded email threads. Most tech professionals stay trapped in this reactive survival mode. They constantly put out fires instead of focusing on what actually drives results. Led by Adam Ham, Chief Technology Officer at the Georgia Public Safety Training Center, this dynamic one-hour session reveals how to break out of the day-to-day chaos and step into high-impact IT roles.
In this talk, Adam brings together the core concepts of high-level IT execution and organizational leadership. You will learn how to use the Urgent vs. Important matrix to filter out daily noise and prioritize high-value projects. Building on that foundation, Adam will walk through the essential mechanics of team leadership, including effective delegation, mastering the "trust but verify" principle, and actively building up new leaders around you.
Packed with real-world examples from Adam’s 22-year journey from database administrator to CTO, this presentation connects theory directly to field experience. Whether you are preparing for your first internship or aiming for a future executive role, you will walk away with practical tools to rise above operational chaos, lead effectively, and build a lasting career.
Join the meeting: https://teams.microsoft.com/meet/27256849280248?p=8J7qQhGaZny2VyvCas
